Schedule Coordinator (Must be bilingual. Spanish)

A Scheduling Coordinator in a mental health clinic plays a crucial role in managing daily operations, ensuring that clients are matched with the appropriate therapists, and that sessions are scheduled efficiently. Here are the key responsibilities and skills typically associated with the role:

1. Appointment Scheduling and Coordination
   • Manage daily schedules for therapists, clinicians, and clients.
   • Coordinate appointments and match clients with the appropriate therapist based on needs and availability.
   • Adjust schedules as needed due to cancellations, rescheduling, or emergencies.
   • Review timesheets to ensure the schedules match their logs.
2. Staff Communication and Coordination
   • Communicate with therapists and other clinical staff regarding any schedule changes.
   • Coordinate with other departments, like billing, to ensure accurate client and staff records.
3. Client Interaction and Support
   • Serve as a point of contact for clients regarding appointment times and availability.
   • Handle cancellations and reschedules, maintaining a full and effective appointment book.
   • Answer questions about services, payment policies, and clinician availability.
4. Record Keeping and Documentation
   • Update and maintain accurate records of appointments and any schedule changes.
   • Ensure all necessary forms are completed and filed properly.
5. Compliance and Confidentiality
   • Maintain confidentiality of client information according to HIPAA guidelines.
   • Ensure all scheduling practices are in compliance with clinic policies and legal regulations.
6. Preferred Experience

• Experience in a healthcare or mental health setting.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Knowledge of scheduling software and clinic management systems.
• Must have experience with MS Word & Excel
• Must be Bilingual Spanish