Customer Service Representative (WIOA Adult)

*This is a Work Experience (work-based learning) position available through Workforce Solutions Coastal Bend. All candidates will be considered after program eligibility is determined.Job  Job Title: Customer Service Representative Location: Kingsville

Hours: 9:oo am - 5:00 pm, Monday-Friday

Second Chance Employer: No Pay Rate $15.00 Age: 17+ Recruiter: O. Luna Customer Service Representative Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.