Office Assistant

Description

Performs variety of clerical duties to include greeting patients, scheduling appointments, answering telephone calls, and collecting payments; maintaining a high level of customer service at all times. May float to other Reception areas, as needed.

Qualifications

◦ Licenses and Certifications Required ▪ None ◦ Educational Requirements ▪ HS Diploma or GED, preferred ◦ Experience Requirements ▪ Customer service experience or training, required. Preferably six (6) mos minimum ▪ Experience in a clerical or office setting, preferred ▪ Medical terminology knowledge, preferred ▪ Experience with computer appointment software, preferred ◦ Special Skills or Training Requirements ▪ Ability to communicate effectively in person and on the telephone ▪ Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately ▪ Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution ▪ Ability to handle confidential and sensitive information ▪ Ability to work in a fast-paced environment; working efficiently and multi-tasking ▪ Compliance with all Privacy and Confidentiality Standards per Trinity’s policies