Customer Relations Specialist

Position Overview:

Represent At Home Auto Glass within our partnered dealerships' , building relationships with service advisors, customers, and dealership staff to promote and coordinate auto glass replacement services. This role combines customer engagement, product education, and on-site service coordination to drive referrals and brand loyalty. Whether you’re aiming to move into management, operations, or team leadership, we provide the tools, training, and support to help you level up fast.

Key Responsibilities:
• Customer Engagement:
• Approach customers in the service drive to educate them about windshield replacement options.
• Identify potential replacement opportunities through vehicle inspection or advisor referrals.
• Provide exceptional customer service, answering questions and coordinating next steps.

Dealership Relations:
• Build and maintain positive relationships with dealership service advisors, managers, and technicians.
• Serve as the on-site liaison between the dealership and Service Pros Auto Glass.
• Encourage dealership staff on referring customers with glass damage.
• Schedule and facilitate auto glass services, ensuring timely and professional execution.
• Meet or exceed daily, weekly, and monthly referral and sales goals.
• Maintain accurate records of interactions, leads, and completed services.
• Uphold the image and values of Service Pros Auto Glass through professionalism, appearance, and communication.

Qualifications:
• Previous experience in customer service, sales, or automotive environments preferred, but not required.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to work independently and proactively engage customers.
• Professional appearance and positive attitude.
• Valid driver’s license and reliable transportation.

What We Offer:

• A fun, energetic, and supportive team environment
• Clear pathways for career advancement — we promote from within
• Ongoing training and professional development
• Company events, team outings, and a culture that celebrates wins
• Opportunities for growth within the company.

UNCAPPED EARNINGS AND OPPORTUNITIES FOR GROWTH