Schedule Coordinator

Scheduling Coordinator – Medical Office

Summary:
Detail-oriented and organized Scheduling Coordinator with experience in managing patient appointments, optimizing provider schedules, and ensuring smooth front-office operations in a fast-paced medical environment. Skilled in communication, EMR systems, and multitasking under pressure.

Key Responsibilities:

• Coordinated daily schedules for multiple healthcare providers, ensuring efficient patient flow and minimal wait times.
• Scheduled, confirmed, and rescheduled patient appointments via phone, email, and patient portals.
• Verified insurance coverage and obtained necessary authorizations prior to appointments.
• Collaborated with clinical staff to manage urgent scheduling needs and accommodate walk-ins.
• Maintained accurate and up-to-date records in electronic medical record (EMR) systems.
• Provided exceptional customer service by addressing patient inquiries and resolving scheduling conflicts.
• Assisted with front desk duties including check-in/check-out, collecting co-pays, and updating patient information.

Skills:

• EMR/EHR system knowledge
• Insurance verification & prior authorizations
• Medical Terminology
• Medical Office Experience
• Multiline phone systems
• HIPAA compliance
• Time management & communication