Healthcare Member Services Representative (162956)

A-Line Staffing Solutions, LLC is now hiring a Healthcare Member Services Representative in Akron, OH . This role offers a $19.50/hour pay rate and is full-time, 40 hours per week .

If you are interested in this position, please contact Austin Faris at

or .

Healthcare Member Services Representative Compensation

• Pay: $19.50 per hour

• Benefits: Available to full-time employees after 90 days of employment

• 401(k): Company match available for full-time employees with 1 year of service

Healthcare Member Services Representative Highlights

• This position is a contract assignment with potential for permanent hire based on attendance, performance, and business needs

• Shift: Day, 08:30 AM – 05:00 PM

Healthcare Member Services Representative Responsibilities

• Provide personalized service to members by phone, electronically, or in person regarding enrollment, benefits, eligibility, billing, claims, and authorizations

• Record and route member inquiries and complaints accurately

• Meet or exceed departmental production and quality standards

• Demonstrate empathy and professionalism in all customer interactions

• Maintain knowledge of health insurance practices, internal systems, and regulations

• Exercise independent judgment and problem-solving to address member concerns

• Maintain confidentiality of member health and business information

• Complete all tasks with integrity and cooperative communication

Healthcare Member Services Representative Requirements

• Education: High School diploma or GED required; college experience preferred

• Experience: 1+ year of customer service or administrative support; healthcare, Medicare, or health insurance experience strongly preferred

• Skills & Competencies:

  • Strong verbal and written communication

  • Comfortable using Windows-based systems and standard office equipment

  • Effective time management and organizational skills

  • Ability to work in a remote setting if needed

Physical Demands

• Prolonged sitting

• Bending, stooping, stretching

• Lifting up to 20 pounds

• Manual dexterity for computer and office equipment