Urgent Hire - Customer Service Specialist

Customer Service Specialist (Onsite – Grants Pass, OR)

Office Schedule: Monday–Friday, 6:30 AM–3:30 PM or 7:00 AM–4:00 PM
Type: Temp-to-Hire | Full-Time | Onsite (possible future hybrid option after 3 months)

About the Role

We’re seeking a motivated and detail-oriented Customer Service Specialist to join a leading global organization in the vision and healthcare industry. This role is ideal for someone who enjoys helping customers, thrives in a team-oriented office environment, and wants to build a long-term career with room to grow.

What You’ll Do

• Provide professional, friendly customer service by phone, email, and chat.
• Process customer orders quickly and accurately using internal systems.
• Communicate effectively with customers and internal teams to ensure satisfaction.
• Maintain detailed documentation of customer interactions and resolutions.
• Learn and stay up to date on product lines and promotions.
• Participate in ongoing training and team meetings to continually improve performance.

What We’re Looking For

• At least 2 years of customer service or office experience.
• Typing speed of 35 WPM and proficiency with 10-key by touch.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to multitask.
• Positive, professional attitude with a commitment to quality service.

Why You’ll Love It

• Monday–Friday schedule — no nights or weekends.
• Supportive, team-oriented environment.
• Opportunity to grow within a stable, global company.
• Meaningful work that helps eye care professionals serve their patients.