Customer Care Representative I

Title: Customer Care Representative I
Duration: 3 months
Location: Lenexa KS 66219
Shift Timings: Monday - Friday 7:00 am - 3:30 pm

Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Duties and Responsibilities
* Supports assigned client group(s) performing routine complexity health related customer excellence activities.
* Typically makes routine outbound, health related customer calls following set scripts, procedures.
* Maintains complete customer/patient confidentiality for all health, personal and other customer information.
* Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
* Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
* Supports all client group(s) based on business needs.

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
Required Work Experience:
* 1-year related customer service excellence experience.

Preferred Work Experience:
* Health care and laboratory related experience.
* Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical and Mental Requirements:
* Consistent exceptional customer service, accuracy and quality focus required.

Skills:
* Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
* Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital

Additional Job Details:
Must be able to lift up to 50lbs
Must be able to sit for long period of time
Must be able to walk up and downstairs
Must be able to see and key efficiently
Must be able to utilize outlook with emailing and responding to emails
Must be able to multi-task
Must be organized
Must be able to make outgoing calls and accept in coming calls
The first day we would like for them to work 10:00 am - 3:30 pm and the rest of the week normal hours 7:00 am - 3:30 pm