Customer Service Representative - Full-time / Part-time

LoanMax Title Loans - Now Hiring!
Location: 544 Deering Ave, Portland, ME 04103
Position: Store Manager (Full-Time, In-Person)

About the Role:

LoanMax Title Loans is seeking a Store Manager for our Portland, ME location. This is a full-time, in-person leadership role. We are looking for a professional, motivated, and dependable individual ready to oversee daily operations, lead a team, and uphold the company's commitment to honesty, integrity, and exceptional customer service.

The Store Manager plays a key role in driving store performance, developing staff, and ensuring an outstanding customer experience.

Key Responsibilities:

• Oversee daily store operations and ensure compliance with company policies
• Lead, coach, and develop team members to meet performance goals
• Assist potential and existing customers with questions regarding loan products
• Evaluate vehicles for loan eligibility and ensure accurate documentation
• Monitor and manage customer accounts, including payment processing
• Review reports and performance metrics to drive store success
• Maintain strong customer relationships through courtesy calls and follow-up
• Ensure a clean, organized, and professional store environment

What We Offer:

• Competitive Salary
• 6 Paid Holidays
• Vacation Time
• On-the-Job Paid Training
• Full-Time Schedule: Monday-Friday, 10 AM to 6 PM
• Rotating Saturdays: 9 AM to 3 PM
• Never Work Sundays!
• Medical, Dental, Vision, and other voluntary benefits after 90 days (effective on your 91st day)

Requirements:

General:

• Must be available to work full-time, in person
• Strong leadership, communication, and decision-making skills
• Excellent organizational and problem-solving abilities
• Positive attitude and professional presence

Education:

• High school diploma or equivalent required

Experience:

• Previous management or supervisory experience preferred
• Customer service and/or financial services experience a plus
• Comfortable using computers and performing data entry

Personal Qualities:

• Motivated, dependable, and honest
• Strong commitment to exceptional customer service
• Team-oriented with a hands-on leadership style

About Us:

LoanMax Title Loans is one of America's most respected title loan companies, operating nearly 1,000 stores in over 20 states. Since 1990, we've been committed to providing customers with fast, transparent financial solutions backed by integrity and outstanding service.

Our employees are the heart of what we do. We're looking for leaders who want more than just a job - they want a career where their contributions are valued and their growth is supported.

Please Note: All candidates must pass a comprehensive background screening, including credit and criminal history.