Farm Insurance Customer Service Representative

About Us

Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity – Loman-Ray Insurance Group, LLC.

Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals.

Farm Insurance Customer Service Representative

Position Summary:

The primary function of this role is to provide support to clients, Producers, and the office team for all farm insurance accounts. This role requires a strong understanding of farm insurance policies, coverages, and claims processes. The representative assists with servicing existing business, processing claims, and coordinating communication between clients, insurance companies, and internal staff to ensure exceptional service and accurate policy management.

Key Responsibilities:

Customer Service

• Answer incoming phone calls and assist or direct clients and prospects appropriately.
• Greet clients visiting the office and provide assistance or route them to their assigned Producer or IAS.
• Provide responsive customer service support to assigned Producers and farm insurance clients.
• Open, sort, and distribute daily mail and handle client correspondence.
• Coordinate with clients, insurance companies, and internal departments to facilitate policy and service needs.
• Meet with farm clients when necessary to discuss policy changes, coverage options, or claims.
• Process client payments accurately and securely.
• Screen walk-in and phone-in prospects to identify new business opportunities.
• Act as a communication link between clients, Producers, and internal staff.
• Provide support for Producers during absences and assist with new business quoting.

Policy Servicing & Administrative Support

• Review renewal policies for accuracy and conduct pre-underwriting for farm accounts.
• Assist with quoting new farm insurance business for Producers or the agency.
• Monitor and communicate billing statuses to Producers and clients.
• Maintain and update records in the Client Management System.
• Provide servicing support for CSR’s and IAS’s during absences.
• Support the new business quoting process and ensure timely completion of tasks.
• Perform general administrative tasks in a professional office setting with minimal physical demands.
• Handle additional duties or special projects as assigned.

Claims Management

• Receive loss information from insureds via phone, mail, or in-office meetings.
• Review farm insurance policies to verify coverage for reported claims.
• Provide claim information to Producers for prompt reporting to carriers.
• Follow up with insurance companies on claim statuses and communicate updates to Producers and IAS’s.
• Assist with processing settled claims, including issuing settlement checks to insureds or claimants.
• Act as a liaison between clients, Producers, and carriers to ensure smooth claims resolution.

Qualifications:

• High School Diploma or equivalent required; college degree preferred
• Active Illinois Property & Casualty license required, or the willingness to obtain the license
• Prior experience in farm insurance or related insurance customer service
• Working knowledge of farm insurance policies, coverages, underwriting, rating, claims, and billing procedures
• Working knowledge of Applied Epic desired; will consider experience with related agency management systems
• Proficiency with Microsoft Office Suite
• Strong oral and written communication skills with professional phone etiquette
• Proven customer service abilities and exceptional interpersonal skills
• Ability to handle multiple tasks with strong attention to detail and accuracy
• Commitment to ongoing education in technical insurance knowledge through approved courses or professional programs
• Ability to pass a criminal background check, as permitted by law

Hours: Monday-Friday, 8:30am-4:30pm

Office Locations:

• 145 E. 5th Avenue, Clifton, IL 60927
• 13 South Main Street, Sullivan, IL 61951
• 113 S. State Street, Monticello, IL 61856
• 2702 Boulder Drive, Urbana, IL 61802
• 125 W. Garfield Street, Cissna Park, IL 60924
• 17 E. Liberty Lane, Danville, IL 61832
• 1016 W. Orange Street, Hoopeston, IL 60942
• 104 N. Main Street, St. Joseph, IL 61873
• 15 S. Main Street, Villa Grove, IL 61956
• 605 Old Salem Road, Petersburg, IL 62675

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.