Guest Service Agent

Overview: p style="margin-top: 0pt; margin-bottom: 0pt;"strongspan style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000;"Opportunity:  Guest Service Agent/span/strong/pp style="margin-top: 0pt; margin-bottom: 0pt;"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" /span/pp style="margin-top: 0pt; margin-bottom: 0pt;"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. /span/pp style="margin-top: 0pt; margin-bottom: 0pt;"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"br //spanstrongspan style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000;"Your Growth Path/span/strong/pp style="margin: 0px;" /pp style="margin-top: 0pt; margin-bottom: 0pt;"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager/span/pp style="margin-top: 0pt; margin-bottom: 0pt;"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"br //spanstrongspan style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000;"Your Focus/span/strong/pul style="margin-top: 0; margin-bottom: 0;"li style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Immediately greet guests and offer to assist with their needs./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Register and assign guests to hotel rooms./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Establish methods of payment and verify credit./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Make and confirm reservations./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Compute bills, collect payments, and make change for guests./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Transmit and receive messages, using telephones or the PMS system./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Respond to guest requests in a timely manner./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Receive and resolve guest complaints, elevating to supervisor if necessary. /span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Perform bookkeeping activities, such as balancing accounts and conducting audits./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. /span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Follow sustainability guidelines and practices related to HHM’s EarthView program./spanstrongspan style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000;" /span/strong/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Ensure overall guest satisfaction./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Perform other duties as requested by management./span/li/ulp style="margin: 0px;" /pp style="margin-top: 0pt; margin-bottom: 0pt;"strongspan style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000;"Your Background and Skill/span/strong/pul style="margin-top: 0; margin-bottom: 0;"li style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"High School diploma or equivalent preferred./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Previous customer service experience or equivalent training required./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Knowledge of PMS systems preferred./span/li/ulp style="margin: 0px;" /pp style="margin-top: 0pt; margin-bottom: 0pt;"strongspan style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000;"HHM Hotels Benefits and Perks/span/strong/pul style="margin-top: 0; margin-bottom: 0;"li style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Competitive wages for full time and part time opportunities/span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Medical, Dental and Vision Health Insurance/span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Paid Time Off/span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"401k Company Match/span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Daily Pay/span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Free Basic Life Insurance/span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"24/7 access to TELUS Health, a confidential work-life resource./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Travel Discounts/span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Commuter Transit and Commuter Parking Benefits/span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Employee Assistance and Wellness Program/span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Educational/Professional Development/span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Referral Bonus Program/span/li/ulp style="margin: 0px;" /pp style="margin-top: 0pt; margin-bottom: 0pt;"strongspan style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000;"Work Environment and Context/span/strong/pul style="margin-top: 0; margin-bottom: 0;"li style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Work schedule varies and may include working on holidays, weekends and alternate shifts./span/lili style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" aria-level="1"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching./span/li/ulp style="margin: 0px;" /pp style="margin-top: 0pt; margin-bottom: 0pt;"strongspan style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000;"What We Believe/span/strong/pp style="margin-top: 0pt; margin-bottom: 0pt;"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;" /span/pp style="margin-top: 0pt; margin-bottom: 0pt;"span style="font-size: 9pt; font-family: Verdana,sans-serif; color: #000000; font-weight: 400;"People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It/span/p About Us : p style="margin: 0px;"spanHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law./span/pp style="margin: 0px;" /pp style="margin: 0px;"spanTo see other opportunities at this location, a href="https://www.hospitalityonline.com/hhm/locations" target="_blank" rel="noopener"click here./a/span/p