Benefits and HR Client Service Represenative

We are looking for a dedicated candidate who is eager to learn in a fast pace environment. We are actively seeking for someone with strong communication skills, works well in a team, and is motivated to help a multitide of clients and their employees with benefit administration. Looking for recent graduates that are seeking to start their career!

JOB DUTIES:

• Answer client support phone calls, support voicemail support inbox e-mails.
• Answer technical and non-technical questions
• Identify and asses client’s needs to achieve satisfaction
• Direct requests and unresolved issues to designated department
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolutions have been met
• Close out or open call records
• Provide feedback on the efficiency of the customer service process

BENEFITS INQUIRIES:

• Insurance Products: Adds, Terms and Changes
• Research Clients and Employee Benefit Question
  • EOBs
  • Life Events
  • Plan Information
  • Exclusions
  • Provider Research
  • Deduction Research/Cost

JOB REQUIREMENTS:

• Associates Degree
• 1-3 years customer support experience
• Strong phone and listening skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

SKILLS:

• Excellent data entry skills.
• Strong oral and written communication skills
• Strong client relationship and interpersonal skills
• Must be technologically savy
• Strong problem-solving and analytical skills.
• Self-motivated, high energy, goal oriented and a positive attitude.
• Must be able to work both independently and in a team environment.
• Bi-lingual Spanish is a plus.