Entry-Level Administrative Assistant - (near BNA Airport)

Summary:
We are seeking a detail-oriented and customer-focused Administrative Assistant to assist designated sales staff in managing current and prospective customer accounts. This role is responsible for handling order processing, account maintenance, and internal coordination to ensure efficient administrative support of the sales team.

Responsibilities:

• Provide administrative support to assigned salesperson(s)
• Receive and process customer orders via phone, email, fax, or EDI
• Coordinate with internal departments (production, shipping, warehouse, etc.) to track and expedite orders
• Maintain accurate records of order details, including pricing, credit terms, and delivery updates
• Manage billing, order entry, and invoicing tasks
• Address and help resolve customer complaints and communicate updates to sales staff
• Organize and file customer documents, invoices, and related correspondence
• If assigned, handle overseas invoice formatting and documentation (e.g., from Japan, Taiwan)
• Perform other administrative tasks as assigned by supervisors or managers

Qualifications:

• Bachelor's Degree preferred
• Strong written and verbal communication skills
• Excellent attention to detail and organizational skills
• Ability to work both independently and collaboratively
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Bilingual Japanese abilities are a plus, but not required

Math & Analytical Skills:

• Able to perform basic math: addition, subtraction, multiplication, division
• Understand and apply percentages, ratios, and standard calculations
• Follow written, verbal, and diagram instructions to solve routine problems

Physical Requirements:

• Ability to sit or stand for extended periods and walk to warehouse as needed
• Must be able to lift up to 30 lbs
• Comfortable working in an environment that uses industrial liquids (with proper PPE)