Field Support Analyst

Title: Field Support Analyst
Duration: 4 months - possible extension/ Potential to Convert to FTE
Location: New York City, NY 10017
Hours: Monday-Friday: 8am -5pm (EST)

Interview Process:
1st round technical interview - phone
2nd round culture interview with HM - teams
3rd round with office leadership - onsite

Job Description:
Resource's typical working day:

• General desk top support
  Hardware/software support
• Desktop support helping a wide range of end users
  Responding to tickets
• Maintaining office technology
• Front facing customer service
• Level 1 & Level 2 software support enterprise level
• Backend office MS Office Support
• MS Intune
• Active Directory
• Remote management
• Incident Request Management

Must Have Skills:

• Good technical skills, Good customer service

Nice to have skills:

• Banking or law firm support work,
• Experience with Apple Ios
• Adobe Acrobat

Years of Experience: 5+ years

Education: Bachelor's degree preferred, if no degree, they will need 5 years extra experience

Software skills: MS Intune, Ticketing Systems, MS Office Suite