Bilingual Administrative Assistant -

Bilingual Food Pantry Administrative Assistant (English/Spanish)

Make a difference in your community while helping families access essential food services.

We are seeking a compassionate, organized, and dependable Bilingual Food Pantry Administrative Assistant to support the daily operations of a busy food pantry and home delivery program. This position plays an important role in serving a diverse community and requires strong communication skills in both English and Spanish to assist clients with professionalism, respect, and care.

The ideal candidate is comfortable working in a fast-paced, service-focused environment and is passionate about helping others.

Key Responsibilities

• Answer phones and emails and assist clients in both English and Spanish
• Schedule appointments for pantry visits and home delivery services
• Greet clients, visitors, volunteers, and staff in a welcoming and professional manner
• Assist Spanish-speaking clients with questions, forms, and program information
• Maintain accurate client records and required documentation
• Prepare reports, memos, and assist with general administrative duties
• Support food distribution activities, including preparing food bags/boxes as needed
• Assist with receiving, sorting, stocking, and organizing food donations
• Maintain pantry cleanliness, safety, and inventory organization
• Communicate effectively with staff, volunteers, and community members
• Follow all operational, health, safety, and sanitation guidelines
• Perform light cleaning and organizational duties as needed

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus
• Fluent bilingual communication skills in English and Spanish required
• Previous administrative, customer service, or office support experience preferred
• Strong interpersonal and communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Dependable, team-oriented, and adaptable
• Ability to maintain confidentiality and treat all individuals with dignity and respect
• Experience working with diverse populations or community programs is a plus

Work Environment & Physical Requirements

• Combination of office and light warehouse/stockroom environment
• May require occasional evenings or weekends based on program needs
• Ability to lift, push, or pull up to 50 lbs
• Frequent standing, walking, bending, and desk work

Why This Role Matters

This position helps ensure individuals and families experiencing food insecurity receive support with dignity, compassion, and respect. Your bilingual communication skills will help expand access and improve service for members of the community who rely on these programs every day.