DVS Asst Regional Supervisor - Job ID 93811

Job Summary

This position supervises and provides training and guidance to all Driver Services staff involved in providing examination and application services within the region designated and manages the regional day-to-day operations.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

Qualifications

Minimum Qualifications

• One year of supervisory experience that incudes experience in the examination and/or licensing of Minnesota drivers; OR three years of experience in the examination and/or licensing of Minnesota drivers at least two of which involve administering driving examinations and/or inspections of motor vehicle dealerships and salvage vehicles.
• Ability to communicate effectively in English (orally and in writing).
• Basic computer and office equipment experience.
• Human relations skills sufficient to deal with all aspects of the licensing process.
• May need to work regularly scheduled weekend hours.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

Preferred Qualifications

• Face to face customer service experience in a business with high volume customer traffic within the last five years.
• Cash handling experience sufficient to accept applications and fees from customers and accurately complete financial transactions.
• Knowledge of basic driving and motor vehicle laws.
• Ability to problem solve, prioritize and manage a wide variety of duties while working independently.
• Foreign language skills.
• Excellent attendance and dependability.
• Ability to engage customers, provide clear instructions, answer questions and provide both positive and negative feedback in a professional manner.

Physical Requirements

Employee must be able to communicate effectively with others and understand information clearly and have a minimum visual acuity of 20/40, corrected or uncorrected, and a visual field greater than or equal to 105 degrees. Average to above average reflexes are required. Must be able to maintain a stationary position for long periods of time. Must be able to position self and move many times per day into and out of all sizes of motor vehicles. Must be able to transport 25 pounds. Must be able to maintain a professional demeanor and handle the stress associated with continuous public contact.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

• Criminal history
• Reference check
• Fingerprinting check (EDL)
• Credit check
• Driver’s license check
• US citizenship check
• SEMA4 records, personnel file and employment records (current and former state employees only)

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

About Public Safety Dept

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,400 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement <Remove this bullet if this position is not eligible for tuition reimbursement>
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.