Customer Success Representative

Are you the type of person who thrives in a fast-paced environment, loves solving problems, and enjoys connecting with people? If so, we want you on our team!

As a Customer Success Specialist, you'll play a key role in ensuring our customers have a seamless and positive experience. You'll be the go-to expert for answering questions, troubleshooting issues, and building lasting relationships. We're looking for someone who is driven, adaptable, and a natural problem solver—someone who takes ownership, communicates effectively, and gets things done.

What You’ll Do

• Keep customer interactions organized and up to date in Salesforce (CRM)
• Build and maintain strong relationships—both with customers and internal teams
• Listen actively, think critically, and provide timely, accurate solutions
• Help customers succeed by offering the right solutions and insights
• Identify opportunities for growth—introduce customers to additional products and services that could benefit them

What We’re Looking For

• Bachelor’s or Associate’s degree required
• Strong verbal and written communication skills
• Tech-savvy—familiarity with Salesforce (or other CRMs) and Excel is a plus
• Fast and efficient—40+ WPM typing speed preferred
• A problem solver who can multitask, prioritize, and manage time effectively
• Someone who is eager to learn, adaptable, and thrives under pressure

This Role is for You If...

✅ You’re the go-to person when something needs to get done, and get done well
✅ You love staying organized and keeping things running smoothly
✅ You can balance professionalism with personality—you know when to have fun and when to focus
✅ You’re always looking for ways to help, improve, and contribute beyond just the job description
✅ You think ahead and take initiative rather than waiting for direction

This Role is NOT for You If...

❌ You don’t like collaborating or being part of a team
❌ You struggle to stay calm under pressure
❌ You prefer a role with little to no customer interaction

A Day in the Life at impac

Picture this: You walk into the office and grab a fresh cup of coffee. The kitchen is stocked with snacks, and the team greets you with a smile. You catch up on your weekend stories before jumping into your work—answering customer inquiries, problem-solving, and finding new ways to make the customer experience even better. Around here, we work hard, move fast, and support each other like family.

Compensation & Benefits

• $45K - $50K (based on experience)
• 401K with company match
• 16 days PTO in your first year
• 7 additional paid holidays
• Company-paid life insurance
• Medical insurance options
• Company-paid training & continuing education

If you’re hungry to grow, humble enough to learn, and smart about how you work, we want to meet you. Apply today and let’s build something great together!