Customer Service Representative

We are looking for a Customer Service Representative to support customers and deliver responsive service from Farmington, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping resolve customer concerns. The role focuses on managing customer interactions by phone, identifying solutions, coordinating next steps when needed, and maintaining accurate records in a CRM system.

Responsibilities:
• Respond to inbound customer inquiries professionally and place outbound calls as needed to provide updates or gather additional information.
• Investigate customer concerns, identify practical solutions, and guide individuals through issue resolution with a service-focused approach.
• Arrange service appointments when required and confirm scheduling details accurately with customers.
• Record conversations, case updates, and follow-up actions thoroughly in the company CRM system.
• Manage multiple tasks efficiently while maintaining attention to detail and meeting expected response times.
• Provide clear information about services, processes, and next steps so customers feel informed and supported.• Prior experience in customer service or a similar customer-facing support role.
• Strong verbal and written communication skills with the ability to interact professionally with a wide range of customers.
• Typing proficiency of at least 45 words per minute with a high level of accuracy.
• Ability to multitask effectively while handling calls, documentation, and follow-up activities.
• Experience using CRM systems or comparable customer databases to track interactions and case details.
• Solid problem-solving skills and the ability to remain calm and organized when addressing customer issues.