Commercial Property Manager

Most commercial property management firms go quiet the day after you sign. Terra Firma was built to be the opposite. We're hiring the property manager who wants to own that reputation, not just work inside it.

Terra Firma manages commercial condo associations across the Phoenix metro. We're a boutique firm. 35 properties, built entirely on referrals, zero marketing spend. Boards and owners find us because someone who got burned by an inattentive firm asked around, and our name kept coming up.

WHAT THE WORK ACTUALLY LOOKS LIKE

This job is heavy on detail, heavy on communication, and built around deadlines that don't move. You'll manage 30+ commercial condo associations at once. Each has its own board, its own budget, its own vendors, and its own owners who expect a reply when they email. Board meetings get prepared, facilitated, and documented. Annual budgets get built and presented. Monthly reports go out on time. Every time.

WHO BELONGS HERE

Care Like an Owner. These properties aren't addresses. They're someone's investment. You treat every owner relationship and every maintenance issue as if it belongs to your own family. The boards that stay with us for years don't stay because we're cheap. They stay because they trust us.

Figure It Out When something unfamiliar lands on your desk, like a declaration you've never seen or an issue with no obvious answer, you don't push it up the chain. You find the resource, make the call, and document the decision. "Waiting to be assigned" isn't in your vocabulary.

Bring the Energy, small office, contagious energy, good and bad. People should leave a conversation with you feeling taken care of. Not because you told them what they wanted to hear. Because they could tell you were on it.

Solid Ground: When you tell a board something will happen, it happens. You don't over-promise to win someone over. You don't blow a deadline without a heads-up. Terra Firma's reputation for responsiveness exists because the people here actually operate that way.

PAY AND PATH

Base salary: $82,000/year. That's the floor, not the ceiling.

Earning potential: $95,000 to $105,000+ with an annual performance bonus and commission on new management contracts. As the portfolio grows through your work, you earn from that growth. The commission upside is real.

• Benefits: health insurance, HSA, PTO, and pet insurance.

$75,000 - $85,000 yearly

• Own day-to-day management of 30+ commercial condo associations — board communications, maintenance coordination, financials, and compliance without requiring ownership involvement on routine issues.
• Prepare, facilitate, and document all board meetings — Annual Meetings, Budget Meetings, Special Meetings — including agendas, minutes, and management reports delivered on schedule.
• Produce and present annual association budgets and monthly/quarterly financial variance reports for each property in the portfolio.
• Manage vendor relationships and service contracts — assign, coordinate, and oversee contractors to ensure work is completed correctly and associations aren't overpaying.
• Maintain direct, responsive communication with boards and individual owners — return calls and emails promptly and handle issues before they escalate.
• Ensure compliance with condo declarations, bylaws, rules, and regulations, and Arizona association law across the full portfolio.
• Conduct regular property visits and inspections; report findings and coordinate corrective actions as needed.

Required:

• Active Arizona Real Estate License.
• Experience managing commercial boards and associations (HOA/COA or commercial portfolio management).
• Familiarity with condo declarations, CC&Rs, bylaws, and Arizona association law.
• Proficiency in Excel and Microsoft Office.
• Experience running board meetings (Roberts Rules of Order).
• Available for 24/7 emergency response as needed.

You do NOT need:

• Yardi experience not required — a plus if you have it.
• Specific degree not required — demonstrated experience in the role matters more.

WHY TERRA FIRMA

• A small firm where your work shows up — you're not one of 50 assistants
• A team that actually lives its values — Tracy and Jackie set the standard; the review that says "they strive for perfection in everything they touch" didn't come from nowhere
• A business actively growing toward $3M — there is room here for the right person to grow with it
• A company culture that protects its team — when a client was running the team ragged with unreasonable demands, we fired the client

Terra Firma Property Management handles commercial condo association management in the Phoenix metro — and we've grown to 35 properties entirely on referrals, with no marketing. Boards and owners come to us because someone burned by an inattentive firm asked around, and Terra Firma was the name that kept coming up. Our edge is the boutique model: personal attention, real responsiveness, and the fact that clients can actually reach us.