Team Member

Position Summary

At HHC, our Team Members play a vital role in delivering an exceptional guest experience. Team Members are responsible for a variety of restaurant operations, including food preparation, customer service, teamwork, cleanliness, and maintaining a safe and welcoming environment for both guests and fellow employees.

This position requires individuals who are dependable, energetic, customer-focused, and capable of thriving in a fast-paced restaurant environment.

Job Expectations

Team Members are expected to:

• Maintain a strong work ethic and positive attitude.

• Work efficiently in a fast-paced environment.

• Deliver outstanding customer service with professionalism and courtesy.

• Work collaboratively with fellow team members and management.

• Follow all company policies, procedures, and operational standards.

• Adhere to all food safety, sanitation, security, and workplace safety requirements.

• Complete assigned duties accurately and efficiently.

• Demonstrate accountability, reliability, and a willingness to learn.

Essential Duties & Responsibilities

Training & Performance

• Follow all procedures, standards, and guidelines outlined in the HHC training program.

• Learn and perform assigned job duties according to company expectations.

• Maintain attention to detail and meet performance standards.

• Seek additional training or clarification when needed.

Teamwork & Communication

• Work cooperatively with team members to ensure smooth restaurant operations.

• Communicate effectively with supervisors and coworkers.

• Address questions, concerns, and workplace issues professionally through appropriate channels.

• Follow management direction and support restaurant goals.

Food Preparation & Equipment Operation

• Prepare food and beverages according to company recipes and procedures.

• Safely operate restaurant equipment, including but not limited to:

  • Ice cream machines

  • Lemonade machines

  • Fryers

  • Warmers

  • Steam tables

  • Food preparation equipment

• Follow all food safety and sanitation guidelines.

Guest Service

• Greet guests with a friendly and positive attitude.

• Take customer orders accurately.

• Prepare and serve beverages and food items.

• Package orders and ensure product quality before delivery.

• Maintain a welcoming atmosphere and provide exceptional guest experiences.

Cleaning & Maintenance

• Maintain cleanliness throughout the restaurant during all hours of operation.

• Clean and sanitize dining areas, restrooms, kitchen equipment, utensils, and high-touch surfaces.

• Sweep, mop, and perform routine cleaning tasks.

• Assist with interior and exterior restaurant cleanliness as assigned.

Appearance & Professionalism

• Maintain a clean and professional appearance.

• Wear the required HHC uniform and comply with all appearance standards.

• Represent HHC professionally at all times.

Additional Responsibilities

• Perform other duties and responsibilities as assigned by management.

Qualifications & Requirements

• Must be at least 16 years of age.

• Flexible availability, including nights, weekends, holidays, opening shifts, and closing shifts.

• Ability to stand and walk for extended periods.

• Ability to bend, stoop, reach, and perform repetitive movements.

• Ability to lift and carry up to 50 pounds (occasionally up to 75 pounds with assistance).

• Ability to work in close quarters and around hot equipment.

• Strong communication and teamwork skills.

• Excellent time management and organizational skills.

• Positive attitude and willingness to learn.

Transportation & Communication

• Must have reliable transportation to and from work.

• Must have reliable access to a phone or other means of communication for scheduling and work-related communication.

Apply today and become part of the HHC team!