Customer Service Representative

We are looking for a Customer Service Representative to join our team in Louisville, Kentucky on a Contract basis. In this role, you will serve as a key point of contact for customers by handling order-related requests, providing timely updates, and helping ensure a smooth service experience. This position is well suited for someone who communicates clearly, stays organized in a fast-paced setting, and works effectively with both customers and internal teams.

Responsibilities:
• Process customer purchase requests accurately and keep order information current within company systems.
• Respond to customer inquiries by sharing confirmations, shipping progress, and expected delivery details in a timely manner.
• Partner with warehouse and logistics personnel to help ensure orders are prepared and delivered correctly and on schedule.
• Address service concerns with professionalism, working toward prompt and effective resolution of issues or complaints.
• Maintain organized customer account records and update contact or account details as needed.
• Provide internal teams with customer-related data and supporting documentation to assist day-to-day operations.
• Recognize repeated service challenges or workflow gaps and share improvement ideas with management.
• Follow established company guidelines related to safety, service quality, and operational compliance at all times.• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to perform accurate order entry and manage detailed information with a high level of precision.
• Comfortable handling inbound calls and responding to customer questions in a courteous and attentive manner.
• Experience supporting customers through both inbound and outbound communication channels.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to coordinate effectively with cross-functional teams to support timely service and order completion.
• Solid organizational skills and the ability to manage multiple tasks in a fast-paced environment.