Helpline Care Coordinator - Crisis Specialist (Hybrid & Remote)

Helpline Care Coordinator - Crisis Specialist (Hybrid & Remote)

Shifts Available:

• Sunday-Thursday: 5am – 2pm OR 6am - 3pm // Days off: Friday and Saturday
  • Hybrid (2 days in-office, 3 days remote) // Pay rate: $22.50
• Sunday-Thursday: 2pm-11pm // Days off: Friday and Saturday
  • Remote (90 day ON site Training Required) // Pay rate: $22.50
• Sunday-Thursday: 12pm-9pm // Days off: Friday and Saturday
  • Remote (90 day ON site Training Required) // Pay rate: $22.50

Join a mission-driven team dedicated to improving lives across South Florida. As part of a respected organization with more than 100 years of community service, you'll help empower individuals and families through compassionate, inclusive, and impactful programs. We offer a collaborative, supportive workplace where your contributions are valued and opportunities for professional growth are encouraged.

The Helpline Counselor provides information, referrals, crisis counseling, and suicide intervention via telephone. This role requires conducting thorough assessments to identify callers’ needs while handling sensitive and confidential matters that affect clients, counselors, and contract compliance. Strong organizational, administrative, communication, and attention-to-detail skills are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides appropriate information and referrals to social service agencies for callers contacting the Helpline.
• Ensures data is accurately entered into the client database in a timely manner.
• Provides telephone crisis counseling as well as suicide intervention services to callers experiencing crisis situations.
• Participates in trainings, seminars, workshops and in-services related to program and professional development.
• Maintains an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills.
• Consistently adheres to assigned schedule and demonstrates flexibility in regards to call center coverage needs.
• Provides outstanding customer service to callers & accurately documents all calls into software.
• Adheres to confidentiality policies and procedures as well as HIPAA regulations.
• Obtains Certification as an Information & Referral Specialist through Alliance for Information & Referral Systems (AIRS).

Education and/or Experience:

• Bachelor’s degree in Social Work or Human Service field. Equivalent experience and demonstrated skill in social services may be considered.
• Two years’ experience in providing information and referral services, preferred.
• One or more years in crisis counseling or clinical work preferred.
• Strong interpersonal skills.
• Ability to communicate information calmly and effectively in emergency or high stress situations.
• Ability to work effectively and with sensitivity with culturally diverse populations.
• Skilled in managing multiple tasks.
• Skilled in the use of personal computers and related software applications to include Microsoft Office, email and intranet.
• Bilingual - English/Creole (Required) or English/Spanish (Required)

PERKS: We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community!