Data Entry Specialist

Job Title: Data Entry Specialist
Key Responsibilities:

• Process daily ACH transactions, ensuring accurate and timely movement of funds while meeting established processing deadlines.
• Perform data entry, file maintenance, document review, and transaction verification activities to support ACH operations.
• Research and resolve ACH exceptions, client disputes, and transaction settlement issues while providing outstanding customer service.
• Balance daily ACH activity, monitor workflow queues, and escalate issues when necessary to ensure operational accuracy.
• Support clients, financial institutions, vendors, and internal departments through phone and email communication regarding transaction inquiries and processing questions.
• Assist with ACH file analysis, NACHA compliance requirements, and ongoing operational procedures.

Key Skills:

• Banking, deposit operations, electronic payments, or retail banking experience preferred.
• Strong data entry skills with exceptional attention to detail and accuracy.
• Customer service experience with the ability to professionally resolve client issues and inquiries.
• Ability to manage multiple priorities and work effectively in a deadline-driven processing environment.
• Basic knowledge of ACH processing, electronic payments, or banking operations preferred.
• Familiarity with Microsoft Office, including Excel and Word.