Process Control Manager

Moss Law Firm is seeking a Process Manager to join our team! Moss Law Firm is a high-volume consumer debt collection firm representing national banks in the State of Texas. The Process Manager would be tasked with monitoring accounts from placement through the lawsuit stage and post-judgment collection. The Process Manager will ensure that accounts move efficiently between departments, identify bottlenecks, and help improve efficient flow of accounts.

Responsibilities:

• Monitor and manage the movement of accounts/lawsuits through the firms collection processes
• Oversee firm's audit/quality control program
• Develop/implement procedures to reduce internal errors
• Confer with other departments to determine progress of work and completion dates
• Review and communicate production status reports

Qualifications:

• Previous experience in process management and quality control
• Strong management skills
• Must be detailed oriented
• Must demonstrate high level of proficiency with Excel
• Ability to work well in teams