Customer Service Representative

Customer Service Representative

We are looking for a Contract Customer Service Representative to support customers in Centennial, Colorado with professionalism, patience, and strong communication skills. In this role, you will connect with customers by phone, document key details accurately, and help ensure service-related concerns are handled with care. This position is ideal for someone who can remain calm in challenging conversations, provide thoughtful assistance, and manage administrative tasks with close attention to detail.

Responsibilities:

• Contact customers through outbound calls and respond to incoming calls to discuss spring restoration needs and service-related questions.

• Record accurate details from each conversation and update customer account information in the appropriate systems.

• Transfer information between platforms carefully to maintain complete and reliable customer records.

• Provide courteous support to customers experiencing property damage concerns and guide conversations toward helpful resolutions.

• Use sound judgment and de-escalation skills when assisting customers who may be upset or frustrated.

• Handle a mix of customer service and administrative duties while keeping documentation organized and current.

• Become familiar with processes quickly during the initial training period and transition to working independently soon after onboarding.

• Previous experience in customer service, call center support, or a similar phone-based role.

• Ability to manage both outbound and inbound calls in a courteous and empathetic manner.

• Strong data entry and order entry skills with a high degree of accuracy.

• Excellent verbal communication skills and the ability to build rapport with customers.

• Proven ability to stay composed and de-escalate tense situations effectively.

• High attention to detail when documenting conversations and updating account records.

• Comfortable learning new systems quickly and handling routine tasks independently.