Loan Officer

The Loan Officer plays a critical role in advancing HFLA’s mission. You’ll work directly with community members to create a dignified lending experience and help them access fair financial resources.

This is a people-centered role for someone who is both detail-oriented and deeply empathetic—someone who can balance process with compassion and sees lending as a tool for empowerment. Many of our borrowers would not otherwise have access to safe, affordable capital.

In this role, you are not just processing applications; you are helping individuals take meaningful steps toward stability, opportunity, and dignity.

What You’ll Do:

Applicant Experience & Stewardship (Primary Focus)

• Guide applicants through the lending process with clarity, respect, and responsiveness.

• Assess loan applications to ensure requests meet HFLA’s lending guidelines.

• Evaluate loan applications based on quantitative and qualitative factors.

• Advocate on behalf of applicants to the Loan Review Committee (HFLA Board Members) and make lending recommendations based on individual assessments.

Loan Process Management

• Help manage the flow of applications through decision.

• Collaborate closely with the lending team to ensure timely application processing.

• Maintain accurate records and track application progress in internal systems

Team Collaboration & Additional Support

• Contribute to a collaborative, mission-driven team environment.

• Assist with broader program needs and occasional special projects.

• Adapt to shifting priorities and workload as needed.

What We’re Looking For

Core Strengths

• Strong customer service skills and a genuine desire to help people.

• High attention to detail and strong organizational ability.

• Clear communicator who can explain complex processes simply.

• Thoughtful decision-maker who can assess situations quickly and fairly.

• Patient, empathetic, and solution oriented.

Experience & Mindset

• Familiarity with social services and community resources is a plus.

• Experience managing workflows or databases is helpful.

• Ability to handle sensitive financial situations with discretion and respect.

• Willingness to occasionally work evenings or weekends.

Our Values

Our work is grounded in the Jewish values of: Tzedek (Justice), Tzedakah (Charity), and Tikkun Olam (Repairing the World).

Our Approach to Lending

We strive to make our loans:

• Accessible – lowering barriers without lowering standards

• Affordable – 0% interest, no fees, no collateral

• Fast – efficient and responsive processes

• Fair – holistic, human-centered decision-making

Salary Range: $40,000-$45,000

Email resume/cover letter to: hiring@interestfree.org