Technical Customer Service Representative

    DIRECTV
    Englewood, CO, Englewood, CO
    Full-time, Part-time

    Job Description


    DIRECTV is NOW hiring for Technical Customer Service Representatives!


    Entertain Your Future With DIRECTV

    You're probably not here to read about DIRECTV's Fortune 500 ranking, annual revenue or latest products and services. More important is what a career with DIRECTV can do for you. We seek the brightest minds in an evolving workplace. The A-listers of our industry. The quarterbacks of the next generation. And those who get drafted to the team will walk a red carpet of rewards. After all, you'll help us transform what TV means to the world. And in turn, we'll entertain your future.


    Job Summary

    Deliver world class customer service and build customer satisfaction and loyalty

    Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone

    Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues

    Complete ongoing training to stay abreast of product, service and policy changes

    Provide effective and timely resolution of a range of customer inquires

    Strive for one-call resolution of customer issues

    Increase the customer experience by providing information on new products, programming package and services through upselling opportunities 


    Apply now to be part of the team! 


    Requirements


    Posting ID: 18279966Posted: 2019-12-14