Technical Customer Service Representative

Englewood, Co, Englewood, CO 80113
Full-time, Part-time
Similar jobs pay $11.29 - $17.81
Refer friends, get paid!

Job Description

DIRECTV is NOW hiring for Technical Customer Service Representatives!

Entertain Your Future With DIRECTV

You're probably not here to read about DIRECTV's Fortune 500 ranking, annual revenue or latest products and services. More important is what a career with DIRECTV can do for you. We seek the brightest minds in an evolving workplace. The A-listers of our industry. The quarterbacks of the next generation. And those who get drafted to the team will walk a red carpet of rewards. After all, you'll help us transform what TV means to the world. And in turn, we'll entertain your future.

Job Summary

Deliver world class customer service and build customer satisfaction and loyalty

Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone

Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues

Complete ongoing training to stay abreast of product, service and policy changes

Provide effective and timely resolution of a range of customer inquires

Strive for one-call resolution of customer issues

Increase the customer experience by providing information on new products, programming package and services through upselling opportunities 

Apply now to be part of the team! 


Posting ID: 18279966Posted: 2020-07-14