DIRECTV is NOW hiring for Technical Customer Service Representatives!
Entertain Your Future With DIRECTV
You're probably not here to read about DIRECTV's Fortune 500 ranking, annual revenue or latest products and services. More important is what a career with DIRECTV can do for you. We seek the brightest minds in an evolving workplace. The A-listers of our industry. The quarterbacks of the next generation. And those who get drafted to the team will walk a red carpet of rewards. After all, you'll help us transform what TV means to the world. And in turn, we'll entertain your future.
Deliver world class customer service and build customer satisfaction and loyalty
Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone
Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues
Complete ongoing training to stay abreast of product, service and policy changes
Provide effective and timely resolution of a range of customer inquires
Strive for one-call resolution of customer issues
Increase the customer experience by providing information on new products, programming package and services through upselling opportunities
Apply now to be part of the team!