Host/Hostess

    Perkins Restaurant & Bakery
    1730 Dell Range Blvd., Cheyenne, WY
    Full-time, Part-time

    Job Description

    SUMMARY OF POSITION

    Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.

    POSITION ACTIVITIES AND TASKS

    • Reports to work well groomed, in proper and clean uniform and practices good personal hygiene.
    • Uses greeting, seating, and waiting list procedures.
    • Maintains cleanliness standards and stocks for the reception area and restrooms.
    • Accurately processes all guest checks with no cash overages or shortages.
    • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
    • Provides assistance to pantry maintenance and pre-rush organization.
    • Provides assistance to all servers and bus persons in order to execute Perkins service standards.
    • Utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability.
    • Ensures that the cash register and cash register area are stocked with all needed items.
    • Communicates with Manager on Duty and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
    • Has sufficient knowledge of menu to execute suggestive selling techniques with all guests.
    • Maintains cleanliness of bakery cases and restocks.
    • Has sufficient knowledge of bakery products to execute suggestive selling techniques and sampling programs with all guests.
    • Bags/boxes any products according to standards.

    PHYSICAL REQUIREMENTS:

    • Must have high level of mobility/flexibility
    • Must be able to work under heavy stress/pressure during peak times
    • Must be able to communicate with guests
    • Requires occasional reaching, bending, pushing and pulling
    • Exposure to heat, steam, smoke, cold and odors.
    • Requires continual standing and walking

    SUPERVISION RECEIVED:

    Receives direction and training from the General Manager as to specific procedures and assignments.

    KNOWLEDGE AND SKILL REQUIRED:

    Basic skills such as sanitation, safety, and customer service can be taught through inhouse training.

    EXPERIENCE REQUIRED:

    None

    Posting ID: 19310684Posted: 2020-02-19