Buffalo Wild Wings
Greeter/Host
Est. To be discussed Full-time, Part-time Flagstaff, AZ 86001
1601 S. Milton Road
Flagstaff, AZ 86001
STATEMENT OF PURPOSE
To aid store management in the achievement of store objectives and assist in assigning, directing and following up on activities of Crew Members while providing quality products and services in a clean and safe environment to each and every customer. This position must be able to work and communicate effectively with store management and crew members.
ESSENTIAL FUNCTIONS
An individual must be able to perform each essential function satisfactorily. Wenzona will upon request provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the company an undue hardship.
The Shift Supervisor must be able to perform each of the following essential functions:
SUPERVISORY RESPONSIBILITY
While direct supervision is not assigned to this position, job responsibilities may include providing functional guidance to Crew Members, including assignment delegation, instruction and follow-through. May carry out opening and closing procedures in the absence of management, but does not have the authority to hire, discipline or fire employees.
ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA
1. Trains, monitors and reinforces food safety procedures to Crew Members. Ensures all food safety procedures are executed according to company policies and health/sanitation regulations; initiates corrective actions, as appropriate.
KEY MEASUREMENT CRITERIA
2. Monitors tasks performed by Crew Members to ensure product Quality, Service and Cleanliness (QSC). Preforms and monitors tasks in a manner to support total store “Customer Courtesy.”
KEY MEASUREMENT CRITERIA
3. Executes established cost control systems. Monitors and follows up with Crew Members on proper food prep amounts, procedure execution and bin chart usage to minimize food cost. Monitors labor usage against sales reading and takes corrective action where necessary. Executes trains, and monitors proper cash control procedures.
KEY MEASUREMENT CRITERIA
4. As directed, ensures proper training for Crew Members through established systems and follows through to ensure compliance to company standards. Coaches Crew Members to maximize performance execution.
KEY MEASURMENT CRITERIA
5. Supervises Crew Members in a manner that maximizes retention. Ensures proper execution of and compliance with all company policies and procedures on assigned shifts.
KEY MEASUREMENT CRIETERIA
6. Maintains safe working conditions by following all safety, security and maintenance policies and procedures.
KEY MEASUREMENT CRITERIA
7. Perform other job related duties as may be assigned or required.
KNOWLEDGE AND ABILITY
MINIMUM QUALIFICATIONS
WORK ENVIRONMENT; PHYSICAL DEMANDS
In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, a Shift Supervisor must perform duties on site, in accordance with customary scheduling requirements for this position (including ability to work many different shifts). The position frequently requires working at a fast pace and may involve exposure to noise, heat, cold or other elements. It is also necessary to use a headset to take orders, take direction or give direction. Shift Supervisors may be required to transfer from one location to another as business needs dictate. The Shift Supervisor position requires bending, kneeling, lifting (up to 25 pounds, as necessary), standing for long periods without a break, and ability to travel to other restaurants, Area office, etc.
DISCLAIMER
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Requirements
Additional Info