Guest Service Representative

    Hilton Garden Inn
    959 Middle Road, Bettendorf, IA
    To be discussed

    Job Description

    OPEN AVAILABILITY - 7 days a week - days and nights!!!
    Provides customer service to guests of hotel by performing the following duties.
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
    • Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
    • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
    • Date stamps, sorts, and racks incoming mail and messages.
    • Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
    • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
    • Accurately checks out guests and communicates departures with housekeeping staff.
    • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
    • Makes, confirms and cancels reservations via telephone, computer and in writing.
    • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
    • Posts charges such as room, food, liquor, or telephone, to ledger.
    • Deposits guests' valuables in hotel safe or safe deposit box.
    • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
    • Maintains the cleanliness and organization of the hotel lobby and front desk area.
    SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

    QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  

    Click APPLY NOW to apply online today!

    Posting ID: 21885703Posted: 2018-11-17