Sales Associate / Customer Service - Part-time

Sales Associate (Irvine, CA)

Job Title: Sales Associate

Location: The UPS Store, Irvine, CA

Reports to: Owner/Manager

SUMMARY:

Ensure 'The UPS Store', World Class Customer Service experience with each customer by providing efficient and effective service to meet and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Smile. Greet customers and determine how to exceed their expectations.

Deliver exceptional customer service through customer interaction and quality product delivery.

Receive, sort and place mail in mailbox modules accurately.

Record all sales transactions on POS and accurately process cash, check and credit card transactions. Print reports as requested.

Pack contents for shipping using established procedures and products.

Operate all other software packages.

Receive and process packages for courier shipping, include lifting and weighing packages on scale, accessing Manifesting software, generating labels and retrieving from customer's vehicles when requested.

Write documents for traces and shipping claims.

Assist in merchandising the center, including: stocking shelves with product, ensure a clean and orderly appearance of product, informing appropriate personnel of inventory levels for reordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)

Close out of POS to include: reconciliation of cash, checks and credit cards, and all other transactions accurately and in accordance with Company policy and procedure.

Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines.

General housekeeping duties.

Successfully complete required WEB training courses.


QUALIFICATION REQUIREMENTS: To perform this job successfully, this individual must be mature and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Education and Experience:

High School Graduate.

1 - 2 years customer service experience in a retail environment. POS and computer experience highly desirable.


Language Skills:

Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

Excellent verbal and written communication skills in English.

Other Skills and Abilities:
Ability to lift 50 lbs regularly.
Ability to type 50 words per minute.
Ability to stand for extended periods of time.
Manual hand dexterity required to operate POS, copiers and other office equipment and complete customer paperwork.
* Location: Irvine, CA
* This is a part-time job.
* Principals only. Recruiters, please don't contact this job poster.
* Please, no phone calls about this job!
* Please do not contact job poster about other services, products or commercial interests.