Assistant Managers

    1516 E Lamar Alexander Pkwy, Maryville, TN 37804
    Full-time, Part-time
    Refer friends, get paid!

    Job Description

    The Assistant Manager is responsible for all restaurant activities and assumes complete responsibility for the restaurant as necessary.
    The Assistant Manager ensures all activities are consistent with and supportive of the restaurant’s business plan. The Assistant Manager
    ensures all employees (Shift Leaders, Crew Trainers and Crew Persons) are meeting their job expectation.

    Essential Functions:
    • Able to meet all responsibilities for each employment level below Assistant Manager position, which is the crew person & shift leader.
    • Model and create an environment in which the Guest is always right; ensures a positive Guest service experience (Guest driven)
    • Respond positively and quickly to Guest concerns.
    • Hire high quality people who demonstrate and ensure consistent Guest satisfaction.
    • Ensure all employees are trained and empowered to deliver total Guest satisfaction.
    • Evaluate each employee’s ability to maintain high levels of Guest satisfaction.
    • Continuously improve the skills, knowledge and morale of all employees.
    • Train, coach and provide regular performance feedback (positive and corrective)
    • Make a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
    • Develop and execute the business plan (financial responsibilities, manpower planning and local restaurant marketing).
    • Responsible for financial results (including utilize labor effectively to meet budget)
    • Execute company-wide marketing programs
    • Enforce all labor laws (federal, state and local).
    • Uphold company food safety, food handling & sanitation requirements, to ensure the health & safety of our Guests & employees.
    • Is of high personal integrity and treats all employees with honesty, respect and dignity.
    • Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and
    rewards good performance and is intolerant of poor performance.

    SHARED VALUES: Models and encourages Big Benders/ Hardees brand shared values.

    • Is completely focused on and driven by the Guest.
    • Is of high personal integrity and treats all employees with honesty, respect and dignity.
    • Contributes to an environment of trust to ensure honest, open and direct communication.
    • Is performance oriented and driven; understands performance expectations and is aware of performance results.

    EDUCATION: High school diploma or equivalent.
    EXPERIENCE: 3 – 5 years in mgmt position (preferably restaurant)
    HOURS: Able to work 50+ flexible hours (days, nights, weekends) necessary to manage and operate the restaurant effectively.

    • Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.
    • Organizational, planning and time management
    • Team building skills.
    • Problem solving skills.
    • Good verbal and written communication skills.

    • Stand for long periods of time.
    • Work around heat.
    • Work around others in close quarters.
    • Move throughout the restaurant and observe restaurant operations and employee work performance.
    • Able to lift 50 – 75 pounds comfortably.
    • Work with various cleaning products.

    Additional Info

    • Highly competitive compensation
    • Solid promotion from within
    • Health Insurance (Medical, Dental, Vision, Prescription)
    Posting ID: 28116813Posted: 2020-11-27