Crew Cook

528 E Tri-County Blvd, Oliver Springs, TN
Full-time, Part-time

Job Description

The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food according to standards, & keeps the restaurant clean, pleasant & safe for all Guests & employees.

TOTAL GUEST SATISFACTION: Consistently provides a quality product and Guest experience that delivers total Guest satisfaction.
• Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “SUPERSTAR Service.”
• Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties assigned.
• Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.
• Handles all food products according to company procedures; follows all company food safety, handling and sanitation requirements.

TRAINING AND DEVELOPMENT: Strives to improve personal skills and performance level.
• Follows the steps outlined in the Training Program to learn new skills, duties and responsibilities to improve personal performance.
• Communicates to immediate supervisor when additional training, guidance and practice is needed.
• Understands how each job responsibility in the restaurant impacts the Guests, other employees and overall operations.
• Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall restaurant operations.
• Is performance oriented and driven; understands performance expectations and is aware of performance results.

JOB EXPECTATIONS: Consistently meets job expectations to positively impact the sales and profits of the restaurant.
• Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
• Supports the goals, decisions and directives of the Mgmt Team; performs additional duties and responsibilities as directed by mgmt.
• Follows all company guidelines for food & cash controls to minimize costs; properly uses all products, supplies, equipment.

POLICIES & STANDARDS: Follows and complies with all company policies standards, procedures and guidelines.
• Follows all safety, security and emergency policies and procedures; maintains a safe environment for employees and Guests.
• Holds self-accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.

SHARED VALUES: Models and encourages Big Benders/ Hardees brand shared values.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Contributes to an environment of trust to ensure honest, open and direct communication.
• Is performance oriented and driven; understands performance expectations and is aware of performance results.

EDUCATION: Enrolled in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.
EXPERIENCE: Must be a minimum of 16 years of age.

SKILLS & ABILITIES: Demonstrates and/or possesses the following:
• Ability to work with others (as a team).
• Ability to comfortably interact with all Guests.
• Ability to look at the restaurant operations (from a Guests viewpoint).
• Ability to meet performance standards for assigned tasks and duties.
• Ability to take initiative.
• Problem solving skills.

• Stand for long periods of time.
• Work around heat.
• Work around others in close quarters.
• Able to lift 50 – 75 pounds comfortably.

Posting ID: 28116842Posted: 2019-05-16