Hospitality Director

    Chick-fil-A
    Chick-fil-A @ Sugarland Crossing - Franchisee, Sterling, VA
    Full-time, Part-time

    Job Description

    We have a full-time/part-time opening for a Hospitality Director.

    Must be able to work various shifts per week.

    Wage: Competitive

    Requirements

    As a Hospitality Director, you are responsible for overseeing, contributing and empowering our Team Members to execute “REMARK”able service and hospitality at all times. Your ultimate goal is to create a positive experience for all of our guests.



    Job responsibilities include:




    • Provides increased and stronger accountability for ensuring “REMARK”able experiences through hospitality

    • Serves as subject matter expert to leadership for ongoing hospitality and service support

    • Improved team member skills in executing 2nd Mile Service

    • Higher guest satisfaction and increased repeating customers

    • Communicates and shares the Operator’s vision statement for hospitality in the Restaurant with all team members

    • Oversees the service and hospitality experience from the guest perspective

    • Partners strategically with the Marketing Director to ensure sales efforts align with the service experience being created

    • Creates daily focus for the team to remain energized to deliver excellent service

    • Facilitates celebrating successes as Team Members create “REMARK”able experiences

    • Responsible for setting defined hospitality goals, measures Restaurant performance and leads in making adjustments for continuous improvement.



    An ideal candidate will have excellent communication skills and has the ability to develop positive working relationships will all team members and work as part of a team by helping others as needed or requested. You set high standards for yourself and you are always up for a challenge, you love keeping things fun for the team for our guests. You love the excitement of the restaurant business and know that every day is different.



    At Chick-fil-A, the Hospitality Director role is more than just a job, it’s an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds. Please consider visiting your local Chick-fil-A restaurant if you'd like to learn more about the team member experience.



    Work in a Chick-fil-A restaurant:



    A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A.



    Flexible Hours



    You probably have commitments to your family, friends, schools or sports teams. We will try to arrange your schedule around them.



    Closed Sunday's



    All Chick-fil-A restaurants are closed on Sundays so you can have a day off to send with family and friends.



    Work Directly With a Chick-fil-A Operator



    The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.



    Competitive Pay



    Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.



    It's a Great Place to Work



    At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly values part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.



    No Experience is Necessary



    We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.



     



    Requirements:



    Language

    English/Bilingual a plus



    Education

    High School or Equivalent/College Degree a Plus


    Posting ID: 29198872Posted: 2020-02-19