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$10.69 - $15.74
4104 Central Avenue, Hot Springs, AR 71913
Updated 30+ days ago





TITLE: Bar Manager DEPARTMENT: Field Operations


SUPERVISES: Hourly Team Members

Job Purpose:
The Bar manager supervises the operation of the restaurant on a shift-by-shift basis, with primary responsibility for the bar area. Manages all adult beverage matters in the bar area (including ordering, inventory control, RAS compliance). Bar Manager is responsible for bar staff planning and development. Maintains a safe environment, and improve bottom line profitability through appropriate revenue management.

All managers share responsibility for the following while functioning as the Manager-on-Duty:

Models hospitality skills/behaviors, including regular interaction and engagement with guests.
Ensures guest satisfaction, inspires guest loyalty and ensures responsible alcohol service, through effective shift execution.
Effectively handles guest complaints during shifts, turning unsatisfied guests into satisfied guests.

Sources and recruits key talent for all areas of the business.
Conducts interviews of walk-in candidates and supports orientations for new team members when necessary.
Ensures training programs are followed for team members in new positions, with specific responsibility for Bartender training.
Plans and leads shift meetings, builds camaraderie, and solicits feedback.
Participates in weekly manager meetings.
Handles shift-by-shift on-the-fly coaching of team members.
Handles shift-by-shift counseling of team members and seeks guidance from GM, AGM or Bar Manager for any termination decisions.
Keeps General Manager informed of any and all employee relations issues, especially potentially concerning discrimination or harassment.
Creates and executes plans for self-development, including but not limited to use of formal company training programs.

Utilizes all compliance systems, manager tools and procedures both in a timely manner, and with integrity (including but not limited to CSP/SOP's, restroom checks, ticket tracker, line checks, guest check audits) to ensure proper shift execution.
Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc).
Maintains high cleanliness standards, holds Team Members accountable for adherence to daily, weekly and monthly cleaning schedules.
Helps to ensure adherence to ServSafe Alcohol, Food and HACCP standards.
Assists in the rollout of new company programs, policies and procedures as requested.

Understands and executes all new product and marketing promotions.
Manages shifts to achieve sales and profit goals (including labor and food cost management, and controlling expenses).

Bar Manager-specific Responsibilities Include:

Assists Hospitality Manager with hiring decisions
Makes hiring decisions for the Bar area.
Creates weekly Bartender schedules within budgeted labor guidelines, balancing Team Member and business needs.
Communicates effectively to all Bar Team Members by holding departmental meetings on a timely basis to communicate successes, new procedures and areas of opportunity.
Responsible for the development of Bartenders by creating action/development plans when necessary. Assists Hospitality Manager in the creation of these plans when necessary.
Provides regular performance feedback for direct reports, and conducts timely performance reviews. Counsels Team Members on performance issues when necessary.
Provides direction to Hospitality and Assistant Managers for performance counseling, including termination decisions.
Leverages Home Office support teams/subject matter experts when necessary or required.

Ensuring ServSafe Alcohol program and training is followed by both hourly team members and other managers.
Responsible for ensuring all bartenders meet or exceed our standards for hospitality, efficient bar service, recipe adherence (including portion control), responsible service of alcohol.
Manages Buffalo Circle Program.

Facilitates and ensures adherence to new bar product/promotion rollouts.
Responsible for ensuring all HOH Team Members meet or exceed our standards for serving quality products, recipe adherence and portioning.
Communicates with all Bar vendors and holds them accountable for delivering the highest quality product on a timely basis to our specifications.
Ensures menu specs (recipes), and Bar systems (alcohol incident log, bar line check, prep lists) are being utilized and are being adhered to. Communicates areas of opportunity to the Bartenders and management team.
Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas. Creates and puts action plans in place to address issues. Follows up specifically with Bartenders to ensure completion of plans.
Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc).

Ensures bar cost tools are being effectively utilized by Bartenders and other Managers.
Responsible for overall beer, liquor and beverage costs and bar labor results.
Maintains proper inventory levels on all alcohol products.
Understands sales and profit goals and trouble -shoots problem areas.
Aggressively manages waste, comps, voids and discounts, with specific responsibility for the Bar area.
Creates, develops and implements bar sales building incentive contests.
Other duties as assigned.

Education: High School or equivalent. Coursework in restaurant management preferred.
2 plus years prior professional experience in restaurant management desired.
Must possess proper food handlers and alcohol dispensing certifications (if required by law).
Valid driver's license.
Satisfactory criminal history.
General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.
Good people management skills, communication and listening skills. Must be flexible and adaptable to change.
Demonstrated time management and organizational skills.
Must be self-motivated, detail oriented and have a passion for teaching others.
Must be able to work a flexible schedule including days, nights, weekends and holidays.
Work as a contributing member of a team.
Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations.

Physical Demands:

The physical demands for this position are stand, walk, bend, lift, and move on an ongoing basis during working hours within a fast paced environment. These physical requirements can be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Bruno Enterprises Inc. DBA Buffalo Wild Wings

Posting ID: 29694423 Posted: 2021-01-05 Job Title: Bar Manager