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    Emergency Dispatcher / Third Shift (Overnight)

    Life Alert Emergency Response
    16027 Ventura Boulevard, Encino, CA
    Full-time
    $16.00 TO $19.00

    Job Description

    Job Summary

    LIFE ALERT CALL CENTER / CUSTOMER SERVICE

    Are you interested in an entry-level, customer service, dispatcher career where you help people and make a difference every day? If so, this may be the job for you. Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior market. Our emergency dispatchers in our Life Alert call center save lives by providing a unique technology and service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind. Life Alert emergency dispatchers handle over 5 million calls a year, and on average save a life from a catastrophic outcome every 11 minutes. If you like helping people, are good at customer service, and are looking for a rewarding long-term career, our call-center is the right place for you.

    POSITION - CALL CENTER / CUSTOMER SERVICE

    Life Alert Emergency Response is currently seeking Full-time, entry-level emergency dispatchers to work Full-Time (40hrs a week) for our Encino, California call center. No experience required. We will train you.

    COMPENSATION

    $16 - $19 / Hour (Depending on work history and experience)

    AVAILABLE SHIFTS (Must be able/willing to work Saturdays, Sundays and Holidays)

    3rd shift (Overnight/Graveyard) / (10:30pm - 7:00am)

    RESPONSIBILITIES

    • Answer incoming emergency and non-emergency calls; route calls to medical emergency services and 3rd parties.
    • Obtain medical emergency information by ascertaining the nature of the problem, calm the caller, and remain on the line until help arrives.
    • Obtain fire emergency information by ascertaining the nature and extent of the fire.
    • Obtain police emergency information by assessing the nature of incident and determining if other emergency services are required.
    • Maintain quality results by following and enforcing standards and emergency protocols.
    • Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department.
    • Document actions by completing forms, reports, logs, and records.
    • General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information

    QUALIFICATIONS

    • Subject to pre-employment drug screening
    • Subject to background check and fingerprinting
    • High School diploma or equivalent
    • Minimum typing speed of 40WPM
    • Strong verbal and written communication skills
    • Punctuality, organizational skills, and ability to prioritize and multi-task
    • Work well under pressure and stressful situations; exhibit emotional control

    BENEFITS

    • Medical, Dental and Vision insurance
    • Vacation, Personal, Sick and Holiday pay
    • Secure Class A office building

    Job Type: Full-time

    Salary: $16.00 to $19.00 /hour

    Posting ID: 31029704Posted: 2020-03-23