Front Desk Clerk

133 SE Delaware Avenue, Ankeny, IA
Full-time, Part-time
To be discussed

Job Description


Provides customer service to guests of hotel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
  • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
  • Accurately checks out guests and communicates departures with housekeeping staff.
  • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
  • Makes, confirms and cancels reservations via telephone, computer and in writing.
  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
  • Maintains the cleanliness and organization of the hotel lobby and front desk area.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  

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Posting ID: 31041444Posted: 2019-04-09