We have a full-time/part-time opening for a Restaurant Team Leader.
Must be able to work various shifts per week.
The Team Leader is positioned as a highly visible employee whose primary responsibility is to assure each customer’s experience meet or exceeds expectations. The Team Leader fulfills these expectations by supervising the performance of entrusted Team Members and leading them to perform all tasks according to standards. By doing so, the Team Leader serves to assist Whataburger, Inc. in satisfying its primary goal, customer satisfaction.
Previous customer service/restaurant experience required. Effective verbal and written communication skills. Demonstrated ability to work with all levels of employees.
Customer Focus- Anticipates and defines customer needs and achieves high quality results for both internal and external customers. Goes beyond the norm to exceed customer expectations, offering assistance and suggestions.
Teamwork- Functions as a team member at all levels and across department and functional lines. Promotes the success of others and constructively resolves disagreement.
Adaptability/Flexibility- Effectively responds to changes in the business environment. Understands implications and adjust priorities as needed on short notice.
Communication- Encourages candid exchange of information. Clearly and concisely expresses both technical and non-technical ideas in individual and group situations. Fosters the sharing of suggestions and innovation.
Interpersonal Skills- Interacts effectively with others. Establishes trust, gains commitment, builds ad maintains relationships in order to achieve a task or goal. Demonstrates respect and dignity toward all.
Leadership- Leads by example. Guides and inspires others to accomplish goals, both individually and as a team. Gives and accepts feedback. Acts with enthusiasm to champion ideas. Encourages and maintains high performance standards for self and others. Demonstrates high degree of integrity and earns trust and respect of others.
Planning/Organizing- Sets priorities for tasks and goals. Organizes information. Efficiently designs and/or executes processes and programs. Makes effective use of all resources available and delegates appropriately.
Problem Solving/ Decision Making- Identifies issues and problems. Uses sound Judgment to develop solutions after securing relevant information, relating and comparing data from different sources and considering alternative courses of action. Makes decisions, takes action, understands impact, and accepts accountability.
Safety Practices- Demonstrates awareness of conditions that affect employee and/or public safety. Maintains a safe environment through compliance with safety rules and procedures.