Gecko Hospitality - CT & RI
Restaurant Manager / Fast Track to GM - QSR
- Employment:Full-time, Part-time
- Location:Waterbury, CT 06705
19 Waterbury Rd.
Prospect, CT 06712
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience.
Team Environment - Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner. Deploy team members appropriately to meet guests’ needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe® certification.
Profitability - Ensure restaurant standards and marketing initiatives are properly executed during shift. Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift. Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.
Benefits of working for MCR Donuts; We have an awesome team / family oriented environment, growth potential within the organization, 1 weeks paid vacation after first year, 401K with company match 100% up to 6%, health, dental, & vision insurance, felxible scheduling,& free coffee and donuts while you work. If I’ve just described you, we want you to join our team, apply today or apply within at any of our locations in Naugatuck, Prospect, Middlebury, & Wallingford.