Purpose of Job:
Execute all customer service operations, ensuring all prepared products meet the restaurant standards of quality and excellence.
Operates work area in accordance with established standards, policies and procedures. Answer customer questions about product ingredients and preparation; suggest appropriate items to compliment customer orders. Assist in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness. Maintain a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate. Communicate all significant issues, both positive and negative, with management staff.
Qualified candidates must have excellent customer service skills including strong verbal communication skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness. Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Interact with the public and co-workers constantly during shifts. Clean up after all kinds of messy situations. Capability to stand for long periods of time and lift up to 25 lbs. Must be able to move and respond quickly to various requests and commands, read order monitors and communicate clearly and effectively with customers and co-workers. Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.