Customer Service Advisor

    Jiffy Lube
    4144 Spring Creek Pkwy, Plano, TX 75093
    Full-time, Part-time
    Refer friends, get paid!

    Job Description

    Customer Service Advisors (CSAs) are responsible for ensuring that Lube Technicians and CSAs provide a friendly and positive guest service experience, and coaching other Teammates to do the same. Additional training and development opportunities are provided through Jiffy Lube University in order to advance their career.


    Job Requirements
    Customer Service Advisor Responsibilities:
    The primary function of a Customer Service Advisor is to safely provide an excellent service experience for our customers. Customer Service Advisors communicate vehicle service recommendations to customers with the intent to educate the customers on vehicle maintenance requirements. They must also have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, as well as be able to speak effectively with customers and employees. Customer Service Advisors may also be required to work with their hands on cars.

    ? Understand the range of products and services available and offer the guest options tailored specifically to meet their automotive needs
    ? Meet or exceed sales goals, while achieving a high level of guest satisfaction, while maintaining integrity at all times
    ? Ensure that the service center is clean and presentable
    ? Minimum Age 17+ years old

    Additional Information
    ? Experience and comfort speaking with customers
    ? Able to stand and walk up to 4 hours without a break
    ? Able to work in extreme heat and/or cold
    ? Able to endure repetitive and prolonged bending and reaching
    ? Able to withstand exposure to fumes and cleaning products
    ? Strong data entry computer skills preferred

    Job Benefits
    Along with competitive pay and outstanding advancement potential, employees also enjoy the following benefits:
    ? Regular Performance Reviews & Bonus Structure
    ? Paid Training
    ? Generous Employee Discounts
    ? Paid Vacations
    ? Health Insurance
    ? Dental/Vision Insurance
    ? 401(k) Retirement Savings Plan

    Posting ID: 40480952Posted: 2020-09-29