District Manager

    IHOP Restaurants
    29202 Woodward Avenue, Royal Oak, MI 48073
    Full-time, Part-time
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    Job Description

    Provide leadership and supervision of multiple restaurants (typically 5+ restaurants) in a geographic area.

    Prepares annual operating budget to achieve company profit objectives.
    Analyzes results and provides feedback, comparisons, direction, and / or counsel to restaurant management in generating sales and maximizing profits.
    Directly manages Restaurant Managers and holds them accountable to their job description.
    Develops high potential Restaurant Managers to readiness for promotions. Provides one-on-one tutoring, role modeling, developmental job assignments, and guided self-study to develop General Managers. Recommends qualified Restaurant Managers to Owners for promotional opportunities through Career Path.
    Conducts and contributes effectively to meetings. Is prepared for meetings.
    Settles all employee complaints, conflicts and grievances that cannot be resolved at a lower level. Investigates and settles security and cash violations with corporate office.
    Selects and promotes qualified candidates to open Restaurant Manager Positions within the area. Works closely with new Restaurant Manager to develop their technical and managerial skills.
    Assists Restaurant Managers in marketing their local restaurants by providing training and liaison support with Marketing.
    Evaluates area restaurant operations including, but not limited to, appearance of facilities and staff, employee relations, adherence to company policies & procedures and the Trinity Restaurant Group West Operations Manual. Makes visits to all restaurant locations in area and does random or periodic, unannounced inspections as deemed necessary.
    Supervises new unit openings in assigned area.
    Interviews / Selects outside hires per company guidelines
    Conducts Cash Audits.
    Sign off on all Employee/Management Schedules
    Verify Certification of all restaurant programs
    Sign off on all Orientation Paperwork
    Area Leader personally contacts all Guest complaints and resolves issues
    Responsible for effective vertical and horizontal communications within the area. This includes area-wide or company-wide news of interest, upcoming events, new facilities, promotions, products, developments "Best Practices" among peers, etc. Responsible for ensuring open channels for employee suggestions to move upward and for replies to return promptly
    Responsible for the effective implementation of TRG/restaurant's commitment to Equal Employment Opportunity without regard to race, sex, religion, national origin, veteran status or handicap and for ensuring a harassment free environment for all employees and customers

    Customer Focus
    Responsive to customer.
    Effectively accepts and processes customer feedback.
    Responds to customers in a timely and professional manner.
    Employee Focus
    Responsive to employees
    Effectively accepts and processes employee feedback.
    Responds to employees in a timely and professional manner
    Encourages open sharing of ideas.
    Communicates clearly, concisely, accurately and timely, both orally and written.
    Facilitates well-organized meetings effectively.
    Ability to establish and maintain vendor relationships.
    Values diversity, understands employee base and is sensitive to other cultures.
    Projects and maintains open lines of communication.
    Is an active, supportive participant in the communication with the corporate office.
    Adds to the creation of a positive, fun work environment.
    Is comfortable working with outside vendors.
    Planning and Organizing
    Sets quarterly and annual objectives and priorities, developing plans to accomplish established goals.
    Exhibits good judgment and learns from experience.
    Gathers and analyzes all relevant information before making decisions.
    Consistently meets deadlines.


    Job Requirements
    Education, Experience required: High School degree or equivalent. Must have demonstrated the satisfactory ability to perform, under supervision, a significant number of multi-unit job duties characteristic of the District Manager position.Must present evidence of highly developed interpersonal skills including communication, confrontation, conflict resolution, team building and leadership.
    Posting ID: 42001919Posted: 2020-07-14