374 Rt 33W, Trenton, NJ 08619
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    Job Description


    Job Description
    To oversee all day-to-day operations. Operations not limited to but including the duties and responsibilities listed below.

    Essential Duties and Responsibilities

    • Maintaining gym floor appearance by doing periodic walk-throughs during shift
    • Make sure the equipment is safe and operational.
    • Staying on top of the cleanliness of the facility.
    • Be a concierge to all members. Meet and greet, and always be accessible.
    • Alleviating confrontation and calming situations.
    • Customer Service Duties
      • Follow up on member incident reports
      • Follow up with member cancellations and try to retain their membership
      • Call members in pending and finalize paperwork
      • Liaison to ABC Financial to update software and billing issues. i.e. cancels, freezes, billing problems
      • Handle all day-to-day member issues
      • Oversee all staff for quality assurance
      • Resolve any facility issues i.e. broken equipment, leaks, etc.
    • Human Resource Duties
      • Hiring process and interviews
      • Setting up meetings for eligible employees for health insurance and benefits
      • Having new employees fill out proper paperwork i.e. Retro Fitness handbook, W4
    • Check inventory and Order Supplies
      • Cooler drinks
      • Necessary equipment/ supplies
    • Opening and closing the facility on-time
    • Managing front desk, trainers, floor tech and assistant managers
    • To ensure a productive staff by making sure the employees are adequately supplied and happy.
    • Making sure the facility is staffed with the appropriate amount of employees.
    • Scheduling meetings and send updates to employees through emails and memos.
    • Being a liaison between employees and upper management.
    • Coordinating and running events and promotions
    • Writing press releases to media
    • Prospecting new outlets and maintaining a relationship with current businesses
    • Developing and implementing promotional ideas
    • Creating new suggestions and ideas to better enhance the Retro Fitness facility.
    • Assisting in setting up Pre-sale offices and selling memberships
    • Creating reports i.e. cancels, membership status, etc.
    • Training new staff members at various clubs.
    • Make sure all employees are achieving optimal potential through training, techniques and motivation.
    • Liaison to Visual Fitness Planner software setup, maintenance
    • Assisting owners with special projects
    • Addressing all billing issues, questions and concerns.
    • Reviewing all contracts before sending to ABC Financial and monitoring timely input into Datatrak and all other paperwork.
    • Meeting sales quota expected each quota.
    • Taking inventory on all supplies on a weekly and biweekly basis. When stocks are low, it is the responsibility of the appointed manager to reorder the specific supplies. Inventory must be taken on the following:
      • Retro Blends: weekly
      • Cooler Drinks: weekly
      • Office Supplies: biweekly, as needed
      • Janitorial Supplies: biweekly

    Click APPLY NOW to submit your application online!

    Posting ID: 47885697Posted: 2020-07-14Job Title: Manager