Accommodate resort patrons and owners by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of accounts, making and confirming reservations, presenting statements to and collecting payments from departing guests.
Must be able to work a 3:00pm-11:00pm shift.
Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
Provides customer care to others
Maintains strict key control
Receives guests or owners at front desk by check in and check out procedures
Provides information to owners and guests regarding area points of interest, policies, and guest services via face to face, in writing, or over the telephone
Enters, records, and maintains information regarding front desk activities
Controls operations of cash drawer
Observes and evaluates the outcomes of a problem situation to identify lessons learned or redirect efforts
Enters reservations information and on-line booking
Attends departmental meetings
Performs all work with attention to detail, using standards of quality and professionalism
Performs all work in a safe manner and reports safety hazards