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Customer Service Representative

Royal Horizon Consultant
25382 Patriot Terr, Aldie, VA
Part-time
9.00-14.00

Job Description

Are you looking for a fast-paced job that will allow you to utilize your outstanding Customer Service skills in a rewarding environment?   We would love for you to become a respected member of Royal Horizon Consultant Team! As a valued Customer Service Representative, you will be the primary line of communication for our customers and will become the trusted face of our company.  

Job Responsibilities

  • Interact with customers by answering phone calls promptly, responding to emails within 24 hours.
  • Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
  • Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
  • Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment.
  • Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
  • Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
  • Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications Required

  • High school diploma or equivalent
  • Ability to comfortably sit for long periods of time
  • Attention to details
  • Strong interpersonal skills

Preferred

  • Flexible Schedule
  • Strong phone, verbal, and interpersonal skills
  • Ability to resolve conflict and de-escalate tense situations
  • Previous customer service experience
  • Job Types: Full-time, Part-time
Posting ID: 504063664Posted: 2019-02-14