Updated 30+ days ago

Crew Trainer

5060 W Cactus Rd,
Glendale, AZ 85306
Full-time, Part-time
As a Crew Trainer, you provide relevant training to develop Crew and regular feedback on performance. This ensures Crew are offered continuous development to help keep them engaged and deliver better levels of Customer Service.

Requirements

Job Requirements
These responsibilities include;
*Follow and reinforce basic people minimums (ie. uniforms, punctuality and procedures)
*Use the 4-Step method of training when training Crew on a new task or station
*Explain to Crew the 'how to' and 'why' behind McDonald's policies and procedures
*Provide appreciative feedback for good performance and constructive feedback when required
*Ensure Crew remain focused on tasks
*Complete required number of Station Observation Checklists (SOC's) per shift
*Recommend training needs to the restaurant's Training Coordinator or Training Manager
*Support the Open Door policy by being available for Crew to come to you for help and advice

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