Patient Advocate, Call Center Rep

    Complete Billing Services & RevOne Companies
    517 Us Highway 31 N, Greenwood, IN 46142
    Part-time, Full-time
    Wage:12.00 Hourly
    Refer friends, get paid!

    Job Description

    The Early Out Department of Complete Billing Services is a front end, technology-driven partner that operates as an extension of our clients business office. We effectively manage accounts early in the receivables process to improve cash flow while providing a superior patient experience.

    This position is located in a fast paced call center where accuracy and efficiency are a must!

    Daily job duties:

    • Handle a high volume of both inbound/outbound calls from patients for our various clients
    • Appropriately document accounts including updating/verifying patient demographics
    • Review and follow up as necessary on all accounts
    • Provide a great customer experience by working with the patients to resolve their account balances by means of a payment plan, financial assistance, and obtaining insurance billing information or other resolutions.
    • Assist in meeting and obtaining all personal and departmental goals and requirements
    • Adherence to client guidelines

    Ideal candidates will possess:

    • Intermediate computer knowledge
    • An ability to learn quickly and meet project deadlines
    • Attention to detail
    • Advanced multitasking skills
    • Superior customer service skills, both verbally and written
    • Positive attitude within a team environment
    • HIPAA and Red Flag knowledge is a plus!
    • Basic Insurance knowledge a must
    Posting ID: 517659422Posted: 2020-07-14