About Westlake Ace Hardware Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 120 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Service, Passion, Respect, Integrity, Teamwork and Excellence General Summary The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & Responsibilities Customer Service: • Provide a positive representation of Westlake Ace Hardware. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Possess a friendly outgoing demeanor; work well with customers as well as associates. • Ensure all pages and calls are answered promptly, courteously and effectively. • Forward any customer complaint that cannot be handled to a member of management. • Possess strong product knowledge and knowledge of store layout and location of products. • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations • Assist in creating a positive, professional and safe work environment. • Assist with receiving, checking in and stocking of merchandise throughout the store. • Assist with maintaining back stock levels. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. • Assist with merchandise resets through the store. • Provide assistance to Department Specialists, i.e. price changes, special orders. • Ensure signage is current throughout the store. • Operate forklift with proper training. • Communicate any Store Support Center issue to General Manager for follow up. • Communicate any merchandising, cost control or sales idea to General Manager. • Participate in store meetings. • Be professional in appearance and actions. • Perform all other duties as assigned.