SHIFT MANAGER

Wendy's, An Independent Franchise
5754 Main Street, Zachary, LA
Part-time, Full-time
Estimated $14.42 - $24.51

Job Description

First-Line Supervisors of Food Preparation and Serving Workers.  Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises 8 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

TASKS
•	Train workers in food preparation, and in service, sanitation, and safety procedures.
•	Compile and balance cash receipts at the end of the day or shift.
•	Perform various financial activities such as cash handling, deposit preparation, and payroll.
•	Supervise and participate in kitchen and dining area cleaning activities.
•	Estimate ingredients and supplies required to prepare a recipe.
•	Resolve customer complaints regarding food service.
•	Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
•	Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
•	Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
•	Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
•	Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.

WORK ACTIVITIES:
•Guiding, Directing, and Motivating Subordinates
  o assign work to staff or employees
  o monitor worker performance
• Making Decisions and Solving Problems
  o determine food portions
•Identifying Objects, Actions, and Events
  o identify cut or grade of meat
  o recognize customer intoxication
•Coaching and Developing Others
•Coordinating the Work and Activities of Others
  o direct and coordinate activities of workers or staff
•Performing for or Working Directly with the Public
  o provide customer service
  o greet customers, guests, visitors, or passengers
•Evaluating Information to Determine Compliance with Standards
  o oversee work progress to verify safety or conformance to standards
  o inspect facilities or equipment for regulatory compliance

WORK CONTEXT
Physical Demands
The employee is occasionally Sit; Reach with hands and arms; Climb or balance; Stoop, kneel, crouch, or crawl; the employee is frequently Walk; the employee is regularly Stand; Use hands to finger, handle, or feel; Talk or hear; 

Lifts Weight or Exerts Force Work Environment
The employee is occasionally Up to 25 pounds; the employee is regularly Up to 10 pounds; 

Visions
Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus; 

Work Environment
The employee is occasionally Extreme heat (non-weather); 

SKILLS:
Basic Skills

•	Speaking
Talking to others to convey information effectively.
•	Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
•	Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
•	Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Skills
•	Coordination
Adjusting actions in relation to others' actions.
•	Service Orientation
Actively looking for ways to help people.
•	Instructing
Teaching others how to do something.
•	Persuasion
Persuading others to change their minds or behavior.

Complex Problem Solving Skills
•	Complex Problem Solving--Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Resource Management Skills
•	Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
•	Time Management
Managing one's own time and the time of others.

Desktop Computer Skills
•	Databases
Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
•	Internet
Using a computer application to create, manipulate, edit, and show virtual slide presentations.
•	Navigation
Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
•	Spreadsheets
Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
•	Word Processing
Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents

REQUIRED KNOWLEDGE:
•	Administration and Management
•	Customer and Personal Service
•	Food Production
•	Mathematics

PREFERRED KNOWLEDGE:
•	Education and Training

TOOLS:
Point of sale POS terminal
•	Point of sale POS terminals
•	Point of service workstations
Cash registers
•	Cash registers

Desktop computers
•	Desktop computers
Electronic funds transfer point of sale equipment
•	Credit card processing machines
Paging controllers
•	Restaurant guest and server paging systems
Point of sale payment terminal
•	Card readers

Point of sale POS receipt printers
•	Point of sale POS printers
Technology
Point of sale POS software Procurement software
•	Ordering and purchasing software

Additional Info

3-years of Experience
Minimum High School/G.E.D.
Posting ID: 517775032Posted: 2019-04-24