Technician

    In The Game
    535 Lowell St, Peabody, MA
    Full-time, Part-time
    Similar jobs pay $13.15 - $21.58

    Job Description

    General:
    
    •	Adhere to all company policies and procedures.
    •	Maintain professional conduct and appearance at all times.
    •	Communicate effectively up and down the organizational structure.
    •	Complete special projects or additional work requests made by management on time.
    •	Be proactive in identifying problems which may compromise service, quality, safety and/or company financial performance.
    •	Maintain a cooperative and sensitive teamwork attitude when dealing with management, staff, and customers.  
    •	Demonstrate continued improvement of knowledge and skills as it relates to your position.  Your work should be free of excessive errors and meet all standards of the position.
    •	Maintain a well-organized, clean and clutter free work area and warehouse.
    •	Always work to meet and exceed all regulatory, safety, and quality standards which relate directly to your job function.
    •	Ask for assistance when you are unclear on procedure and/or unable to complete tasks on time.
    •	Follow up on commitments and assignments in a timely manner.
    •	Meet with your supervisor at minimum quarterly to discuss results to date and future direction.
    •	R.E.A.C.H.
    
    Job Specific:
    •	Troubleshoot, repair, and perform preventive maintenance on games to minimize down time.  Games should be kept in a like new condition. 
    •	Assist in the coordination with the Technical Manager or General Manger to develop a preventive maintenance plan.
    •	Acquire parts for games from new or existing sources with the goal to minimize parts expense.
    •	Manage parts ordering and use.  Update web-based tracking system timely.
    •	Communicate all game problems or arcade operational issues with the Technical Manager or General Manager.
    •	Work full shifts when scheduled; whether working alone or scheduled as the second person on a busy night shift.   An employee must be on location all hours of the day from opening to close without exception.
    •	Greet each guest that has a problem or issue with a smile and good attitude and ascertain what is needed to resolve the issue in the quickest and fairest way possible to the guest.
    •	Assist in cleaning games, loading games with tickets, filling Instant Win merchandise and perform other game room attendant duties when working alone or scheduled as the second person on a busy night shift.
    •	Ensure that the token changers are full of tokens and working properly and ticket stations are empty and working properly.
    •	Display instant win prizes so that they are appealing the customer and the cost of goods sold falls within guidelines.
    •	Ensure that token collecting and storage and other security procedures are strictly followed
    •	Perform a weekly collection of games when required.
    •	Assist other locations in set up, tear down, game moves or improving their operations. 
    •	Manage and protect company assets including, but not limited to, equipment and systems containing sensitive or proprietary information and data. 
    •	Maintain effective leadership and working relationships with all departments and company personnel in accordance with the FEG/CCME Employee Policy and Procedure Handbook.  Manage staff according to the standards and policies set forth by the company.
    •	Any other legal duties as required by the General Manager.
    

    Requirements

    •	High School diploma and some technical training.
    •	Minimum one years of technical experience or equivalent training through classwork or previous employment.
    

    Additional Info

    PURPOSE
    
    •	Establish minimum standards of performance.
    •	Provide training and incentive for job completion and advancement.
    •	Facilitate teamwork and efficiency through clear division of responsibilities.
    
    OUTCOMES
    
    •	High company operating performance.
    •	100% guest satisfaction.  Exceed expectations.
    •	Service and quality excellence across all departments and disciplines.
    •	Highly trained and capable work force.
    •	Assured staff and guest safety.
    •	Compliance with all company, regulatory and federal requirements.
    
    Posting ID: 517800318Posted: 2020-01-19