General: • Adhere to all company policies and procedures. • Maintain professional conduct and appearance at all times. • Communicate effectively up and down the organizational structure. • Complete special projects or additional work requests made by management on time. • Be proactive in identifying problems which may compromise service, quality, safety and/or company financial performance. • Maintain a cooperative and sensitive teamwork attitude when dealing with management, staff, and customers. • Demonstrate continued improvement of knowledge and skills as it relates to your position. Your work should be free of excessive errors and meet all standards of the position. • Maintain a well-organized, clean and clutter free work area and warehouse. • Always work to meet and exceed all regulatory, safety, and quality standards which relate directly to your job function. • Ask for assistance when you are unclear on procedure and/or unable to complete tasks on time. • Follow up on commitments and assignments in a timely manner. • Meet with your supervisor at minimum quarterly to discuss results to date and future direction. • R.E.A.C.H. Job Specific: • Troubleshoot, repair, and perform preventive maintenance on games to minimize down time. Games should be kept in a like new condition. • Assist in the coordination with the Technical Manager or General Manger to develop a preventive maintenance plan. • Acquire parts for games from new or existing sources with the goal to minimize parts expense. • Manage parts ordering and use. Update web-based tracking system timely. • Communicate all game problems or arcade operational issues with the Technical Manager or General Manager. • Work full shifts when scheduled; whether working alone or scheduled as the second person on a busy night shift. An employee must be on location all hours of the day from opening to close without exception. • Greet each guest that has a problem or issue with a smile and good attitude and ascertain what is needed to resolve the issue in the quickest and fairest way possible to the guest. • Assist in cleaning games, loading games with tickets, filling Instant Win merchandise and perform other game room attendant duties when working alone or scheduled as the second person on a busy night shift. • Ensure that the token changers are full of tokens and working properly and ticket stations are empty and working properly. • Display instant win prizes so that they are appealing the customer and the cost of goods sold falls within guidelines. • Ensure that token collecting and storage and other security procedures are strictly followed • Perform a weekly collection of games when required. • Assist other locations in set up, tear down, game moves or improving their operations. • Manage and protect company assets including, but not limited to, equipment and systems containing sensitive or proprietary information and data. • Maintain effective leadership and working relationships with all departments and company personnel in accordance with the FEG/CCME Employee Policy and Procedure Handbook. Manage staff according to the standards and policies set forth by the company. • Any other legal duties as required by the General Manager.
• High School diploma and some technical training. • Minimum one years of technical experience or equivalent training through classwork or previous employment.
PURPOSE • Establish minimum standards of performance. • Provide training and incentive for job completion and advancement. • Facilitate teamwork and efficiency through clear division of responsibilities. OUTCOMES • High company operating performance. • 100% guest satisfaction. Exceed expectations. • Service and quality excellence across all departments and disciplines. • Highly trained and capable work force. • Assured staff and guest safety. • Compliance with all company, regulatory and federal requirements.